Last update: 12/31/2024

1. Introduction

S.A.R.L. MONACO PRESTIGE LIMOUSINES, located at 15, BD Rainier III, Le Zodiaque, 98000 Monaco, attaches particular importance to the protection of its customers’ personal data.

We undertake to comply with all applicable data protection laws and regulations, in particular the General Data Protection Regulation (RGPD ) and Monegasque law no. 1.165 on the protection of personal information.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Collected information

We collect only the information necessary to process reservations and orders. This information includes :

–Identity information: Last name, first name.

–Contact details: E-mail address, telephone number.

Booking information: Pick-up date, time and location, destination and specific requirements.

–Payment information: Details for billing and secure payment processing.

We do not collect any sensitive data (ethnic origin, political opinions, medical data, etc.) as part of our services.

3. Use of Information

The data collected is used exclusively for :

1.reservation processing: confirmation, tracking and management of journeys.

2Customer service: Respond to additional requests or queries.

3.invoicing and payments: Management of secure financial transactions.

4.improving our services: analyzing and optimizing the performance of our services.

5Legal compliance: Compliance with legal and regulatory obligations.

4. Data retention

Your personal information is stored on secure servers located in France and is kept only for the time necessary to process your orders and to meet our legal obligations.

–Retention period: Information is kept for a maximum of 5 years after your last reservation, unless accounting or legal obligations require a longer period.

–Data deletion: Upon request, we may permanently delete your personal information, unless we are legally obliged to retain it.

5. Data Sharing

We only share your personal information with third parties essential to the proper functioning of our services, such as :

–Secure payment providers.

–Technical service providers who host and maintain our IT systems.

We guarantee that all our partners comply with applicable data protection laws. Your information will never be sold to third parties.

6. Data security

We implement strict technical and organizational measures to protect your personal information against unauthorized access, loss, alteration or disclosure:

–Encryption of transactiondata.

–Secure servers in France meeting European standards.

–Access controls and regular system audits.

7. Your rights

In accordance with the RGPD and Monegasque laws, you have the following rights:

1.right of access: obtain information about your stored personal data.

2Right of rectification: Correct any inaccurate or incomplete data.

3Right to erasure: Request the definitive deletion of your data.

4Right to object: You may object to the use of your data for certain purposes.

5Right to portability: Receive your data in a structured and readable format.

6Right of complaint: File a complaint with a competent supervisory authority.

To exercise your rights, contact us by :

–Email: contact@mpl.mc

–Telephone: +377 97 97 94 47

8. Cookies and Tracking

We use cookies on our site to improve the user experience and analyze traffic. These cookies collect anonymous information such as your browser type, operating system and pages visited.

-You can manage your cookie preferences at any time via your browser settings.

-No sensitive data is collected via our cookies.

9. Contact

If you have any questions or concerns about this policy, please contact us directly:

S.A.R.L. MONACO PRESTIGE LIMOUSINES

15, BD Rainier III, Le Zodiaque

98000 Monaco

–Email: contact@mpl.mc

–Telephone: +377 97 97 94 47

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page. We recommend that you consult it regularly.